top of page
FAQs
-
DO YOU PROVIDE ANY INSTRUCTIONS FOR PRODUCTS?No, we do not provide any advice or instructions on how to utilize research peptides. Our products are exclusively intended for research purposes only.
-
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?We accept CashApp & Invoice. Credit Card Processing directly on the site will be available soon.
-
HOW DO I KNOW IF MY PAYMENT IS CONFIRMED?✅️ If you pay through PAYPAL INVOICE, you will be invoiced within 24 hour. Your confirmation is what you receive from PayPal. ✅️ If you pay through VENMO or CASHAPP, we will heart ❤️ your payment once confirmed. 🔴Once we mark your order paid, it will update your order status. You can log into MY ACCOUNT on our website and click MY ORDERS and check order status. 🚫If we have not confirmed payment or we can not verify payment, you will be sent an email letting you know. 🚨If payment method has changed after you placed an order, please send us an email ASAP. This will speed up the process on confirming payment. We only verify the payment through the choice you selected on your order. We are working on finding a way to send an email confirmation once your order is marked paid, so for now this is what we have to work with.
-
WHAT IF I DID NOT PURCHASE ADDITIONAL RE-SHIP INSURANCE?USPS will cover up to $100 on lost or damaged packages. We do not reship, refund or credit orders if you did not purchase additional re-ship insurance. If no additional insurance was purchased, you will need to contact USPS and file a claim.
-
CAN I USE MULTIPLE DISCOUNT CODES?Unfortunately, our system does not allow multiple discounts to be applied to orders.
-
DO YOU OFFER DISCOUNTS ON LARGE VOLUME ORDERS?We offer Value Packs at a discount. Pricing can be found under each product by selecting Value Pack. Each Value Pack contains 10 vials.
bottom of page